These standards will be met through:

• Taking a flexible, straightforward and cost effective approach
• Putting my customer and your needs first to ensure that I deliver your required outcomes
• Establishing clear ‘Terms of Reference’ through discussion with you on your requirements
• Understanding and checking your needs and setting realistic expectations
• Building on your existing processes
• Providing practical, and where required, customising solutions to ensure that a maximum added value is in line with your business needs and requirements
• Focusing on deliverables, organisational improvements and results

I firmly believe that having control through a chain of agreed, documented, communicated processes that quality management, health & safety and the environment is just good business management practice.

• This is about everyone involved being responsible for their own contribution.
• In learning what’s being done well through a process of planning, reviewing and improving.
• Achieves a consistent delivery, ultimately satisfying customers, stakeholders and all other interested parties.
• Providing products and services, and communicating future needs, which meet customer requirements builds trust, confidence and satisfied customers.

High performing, efficient organisations have a clear identity, understand their goals and strive to get things right first time. They also have a clear, communicated and understood strategy and direction that can be delivered, effectively operate, review and improve their processes.